Virgin Media £200 bill credit: The Virgin Media bill credit will be applied to your first bill. no. As one of the UK’s largest businesses, we are powered by a epic, diverse and high performing. Resolved “No phone for over a week” Resolved “Charged too much” Resolved “Incompetent and Apathetic!”. £25. Peel off this label sticker and place. Stream from Virgin Media. HistoryVirgin Media recollecting old equipment. Two phone calls TO virgin media and a number of emails FROM virgin media asking to either post or the equipment would be collected. m. Research salary, company info, career paths, and top skills for Equipment Collections RepresentativeMake a payment in My Virgin Media. I have cancelled my package and I keep getting messages to ask for the equipment to be returned, I am out of the country but booked collection for Nov 22nd, now being threatened with a £40 fee - can someone from Virgin help. Virgin Media’s research also found that more than 20% of its 5. Our head office sites. Join to view profile Virgin Media. Having left virgin media in February I have tried multiple times to get returns packaging sent for the router. This place do not work hear as the management a bunch of power ego fools. I wasn't aware that I had to return old equipment and I just binned them when I stopped using them except the V+ Box which I sold because I bought it from Virgin Media for £49 so that. It is unclear when services will be restored, but Virgin Media is working hard to fix the issue as soon as possible. Virgin Media Ireland Limited, Macken House, 39/40 Mayor Street Upper, Dublin 1. If you want TV without recording capability, you could go for the Stream product which would just require a stable WiFi connection. Chances are they'll flunk handling the complaint, but then. They provide telephone, television. I'm sorry to hear about the issue you're having with the returns kit. Virgin Media will collect the equipment from customers' homes and provide a pre-paid returns label. Mbps average. ) of all kit that you are returning. Our Products. Make sure you enclose a covering letter which includes your account number and details of the items returned including the serial number of the equipment. No one turned up, and I tried for 2 hours to get through to virgin yesterday by phone. I have cancelled my Direct Debit and would appreciate not being threatenedTo help protect against online threats, all Virgin customers can get Virgin Media Internet Security for all the family’s smartphones, tablets, or computers. can be some cliques in places but for the most part it wasn;t too bad. ahhh the rubbish that is CS - you could try this. Virgin Phone Switchover. on 15-01-2023 17:19. Whether you're upgrading, downgrading, disconnecting or leaving us, the first step is to let us know either online or over the phone Once the change is registered, our system can. Options. Hello all, I have booked a collection with the collections team to come around and pick up my equipment. If your equipment came from anyone other than Virgin Media, you’re breaking the law and we’d advise you to stop immediately. Bound till main content Accessing Get . If we do, we’ll either text or email you (from noreply@contactengine. 25000Function:Customer ContactClosing Date:17/04/2023Salary: £25,000You’ll be the person who…See this and similar jobs on LinkedIn. Unfortunately I do not have the original packaging, can I just hand over the Hub 4 in a carrier bag? Do I also need to return the coaxial and ethernet cables? Thanks in advance, Eduardo Apply for the Job in Equipment Collections Representative at Bradford, . jpstuff. Payment to Virgin Media: If you pay by any other means than Direct Debit, you may be charged a payment handling fee, made payable to Virgin Media Payments Ltd. Regional Customer Premise Equipment Collections Manager Virgin Media. Reply. I managed to find this number for myself (I had tried 150 from my Virgin phone) but had to sit through so many options - choose this, pick that - and then finally get through to be told the current wait time was 110 minutes was enough to almost consign the phone to the front garden via the window. Step 1 - Empty the new equipment out the box – when you receive the QuickStart kit. Find out when Virgin Media broadband will be rolling out in your area - if it’s not already available. I need to get the equipment back to them before they charge me and due to my mobility issues I can not get to a yodal drop. Our Products. Search job titles. If you want to record TV, you would need TV 360 which would need a co-ax connection as well as the WiFi connection. My hub and TiVo box were collected by a driver in a Virgin van today. I submitted a complaint on the online system, didn’t hear anything back from them. I am currently working as an Apprentice Support Specialist within Virgin Media, working in harmony with both the Future Careers and Operations side of the business. If it’s not a technical issue you need help with then we’re here to support you on. Worked with Cisco headend equipment NGTV, TV over IP headend , Cisco switches and multicasting. KMM116247153I15977L0KM - I think that was my account. to 9 p. 6 followers 4 connections. I have to return my booster and all I get all the time are messages from Virgin saying return your kit. Equipment Collections Representative Virgin Media. Account - Cable. Forum Team. 27500Function:Customer ContactClosing Date:22/03/2023Salary: £27,500Basic Salary: £25,000 per…See this and similar jobs on LinkedIn. At this point I sent all my equipment back to virgin (2 tv set top box's. £25. “In 2020, we refurbished and reused 1. Assertive management of operations employing a rational and proactive approach, prioritising work stream as required. Solved: Hi how do I organise for my virgin media equipment to be moved from one room to another? Is this something virgin media do for - 5313993. No notification sent, no kit arrived today. Customers can return. And finally, if you’re moving home, you need to close an account due to bereavement or critical illness or you’re worried about the cost of living - check our pages for more help, you do have other options rather than cancelling. Hello VM, I am not in the UK and so are no longer able to return the Virgin Media kit due to failure by your team to collect it despite me constantly updating and waiting. However, their delivery partner Contactengine doesn't seem to specify a time window and there is no way one can contact them. Once you've got your equipment home, you may need some help setting it all up. Part of your role would include door-to-door sales with new residential and business customers. Skip to main content Accessibility Help . After 16 years custom! I will never return to Virgin Media in the future and will recommend others not to use Virgin either. Apologies for any inconvenience. Or dial 611 from your Virgin Plus phone. Meet the Team. I don’t have, have never had and now will never have a virgin media account. 0k per year. on 19-11-2022 18:06. Back Submit. Doesn’t include Upload speed add-on; (2) Our moneyback WiFi coverage guarantee with. Hi, Hope all are well. I have emailed Virgin back to send me a return label but have heard nothing for over a week. New around here? Check out the do's and don'ts, in our Community FAQs. Compare TV, broadband and phone; Oomph bundlesYour responsibility ends entirely when you hand it back to VM's contracted collection service, in this case Collect Plus. If you want TV without recording capability, you could go for the Stream product which would just require a stable WiFi connection. If you've noticed a problem with one of our street cabinets, cables or pits recently, we'd like the opportunity to put it right as quickly as possible. Virgin Media's customer service team is on 0345 454 1111 for broadband, TV, landline and mobile customers. Call us from a textphone on 18001 0345 454 1111. If you don't pay that bill then it's just like any other bill from any other company. Having read some of the posts on this forum I am worried that this is. The signal in my home was so bad I cancelled the sims within my 14 day cancellation period, therefore no charges. Prior to moving out I already called Virgin Media and they said there is no need to order the returns equipment since an engineer(?) - 5058579 I can't find the equipment that is being picked up on 19th July, I think it could be in storage, can my collection be cancelled completely and I will find it and return it to you if you could send me a returns bag please Simply ring our friendly customer service team. Equipment Return. my main issue is that Virgin did not honour the arranged date, have not picked up their equipment (which we have been storing for them) but have still debited my account as if we have not returned the. We appreciate you taking the time and will be sure to pass along your feedback to the team. Outside Canada +1-416-348-1892 This call is free from your Virgin Plus phone. Worked with Cisco headend equipment NGTV, TV over IP headend , Cisco switches and multicasting. How does it work? When you disconnect or change your services we'll send you a pre-paid postal returns. Joining in. in Managing Your Account - Cable 31-10-2022; How to get through to someone who has answers at Virgin - delayed instals and losing money in Managing Your Account - Cable 28-10-2022; Lack of consistency and coordination/update in Managing Your Account - Cable 22-10-2022Collections Team Manager at Virgin Media West Midlands, England, United Kingdom. I have cancelled my Direct Debit and would appreciate not being threatened To help protect against online threats, all Virgin customers can get Virgin Media Internet Security for all the family’s smartphones, tablets, or computers. Speed. . Step 2 - Reuse the same box – place the old kit in the tray and the other bits (remote control, power cables) in the smaller compartments, then close the lid and secure the box shut with the red clips. Why should this process be so complicated when the box has been illegally drilled into my property. Services and installation of equipment may vary subject to government advice on COVID19. We do have a dedicated team of doorstep collectors across the country who can call to collect our equipment. Thanks,Build the ideal Virgin Media package for your unique needs. I have just received my TV box and my Gig 1 router. How to Watch ; Switching ; Virgin Media furthermore O2 ; Assistance. Virgin Media is a telecommunications company. Solved: Hello all, I have booked a collection with the collections team to come around and pick up my equipment. Scroll down and click on create new label. We offer the full kit and caboodle – Broadband, TV services. How many stars would you give Virgin Media? Join the 78,059 people who've already contributed. You'll be provided a. Although I moved recently I've already returned the old equipment. We can certainly check at our side for you to see if we can confirm the date for you. Follow these steps to install your virgin Media Broadband, TV and Phone service. Wherethen £44 a month. Services and installation of equipment may vary subject to government advice on COVID19. Call 150 from your Virgin Media telephone, or call 0345 454 1111 from any other phone to cancel. Activating any extra services, such as V+ or On Demand. dial 150 or 0345 454 1111 and follow the prompts to - 'thinking of leaving us' -- dont worry about that they do much more - open 8am -10pm 7 days a week - should take you to a UK call centre. If none of the above are working, call us on 150 from your Virgin Media Phone or Virgin mobile, or 0345 454 1111* from any other phone. Oct 2021 - Present2 years 1 month. You can find loads of helpful information on. Simply send us your consented customer leads, when we complete a sale, we pay you!9yrs later I'm still chased by debt collectors for early termination bill when VM couldn't supply. Any remaining balance will be applied to subsequent bills until the credit is used. 50) and extra HD box worth £6. We'll telling you select long it takes, what you'll need, and thing to expect. View the job description, responsibilities and qualifications for this position. Also I noticed that the collection points used by Virgin have deveral different carriers sevicing them and I wanted to know which carrier to use. Options. Virgin Media £250 bill credit: The Virgin Media bill credit will be applied to your first bill. IT Department. Excludes broadband faults and broadband network outages. When you place your order, we'll let you know. built simulcast /OTT platform and worked on transcoding for Virgins TVAnywhere product using Harmonic transcoders & and adobe AMS /Wowza media servers/ Microsoft smooth. Virgin Media; My Virgin Media; Shop; Help; Virgin Media. Virgin Media says it has committed to net-zero-carbon and zero-waste operations by the end of 2025. For more info on what equipment needs returning to us see here. Options. 50 off cable bundle price a month, for first 12 months. We would like to show you a description here but the site won’t allow us. Virgin Mobile - Other legal stuff from 17 June 2022. I was assured that I would not be billed the £40 (I'm owed £72 as a. Subscribe to RSS Feed; Mark Topic as New; Mark Topic as Read; Float this Topic for Current User. 12 months’ welcome discount on 12 month minimum term: New customers only. Eventually a lady from virgin media collection service turned up and collected the said equipment less the hub which had been returned with the tech. I carefully collected my virgin media equipment and sent the package. And if I ask virgin via watsapp they say to phone but I have a baby and I don’t have much time to sit in. Hello VM, I am not in the UK and so are no longer able to return the Virgin Media kit due to failure by your team to collect it despite me constantly updating and waiting. £25. Step 3 - Label the box – a letter came with the. Turn on and start the Box. Connect25-4022. on 07-05-2023 08:56. We do initially offer an appointment when we get in touch via text. co. And Products. Place. I want the equipment to be delivered to my current address as no one lives at the new home, and specifically had this agreed when taking out the contract. After 16 years custom! I will never return to Virgin Media in the future and will recommend others not to use Virgin either. Our customer service team is available to help you 24/7. I had an email -. Hub 4: up to £75 per unit. on 28-10-2022 09:20. 10. Options. Whether you’re getting your broadband, tv or home phone set up, or have a technical issue that needs looking at, our friendly engineers are happy to help. £25. Account - Mobile. 21000 Function: Customer Contact Closing Date: 25/08/2022 You ll be the person who collects our equipment from active or disconnected customers p. In addition, this is not a new problem because. Virgin Media is a telecommunications company. Sunday: 8am to 6pm. Expertise in implementing, developing and reviewing procedures. Hi @stevedh2. We all know and love the internet and TV services that can enter our homes through entry points. Our team are doing all they can to report scammers and get fake accounts taken down. etc. If VM's equipment is making high pitched noises and buzzing noises, it sounds as if you might have faulty VM equipment. Send the email to equipmentreturns@virginmedia. Security matters. Equipment must not be resold, transferred or otherwise distributed for commercial purposes. The Virgin Media kit is part of the service we provide, so we may ask you to return it (including remote controls and power cables). Here’s the timeline (not in chronological order): 1) 21/6 The day the broadband contract ended and I was promised a return packa. Virgin harassing me with multiple debt collection agencies. Starter Collection Virgin Media Collections provide one of the U. You’ll also find straightforward tests that’ll check for faults on your own phone line. I've phoned VM today that after my broadband contract ends on Feb 3 that I won't be renewing. Just come back nearer to your delivery date – then as soon as a link is displayed, you can track your order. LONDON. Pack up your equipment in the Virgin Media recycle kit provided. They have messed my bills up and after 2 conversations this week, they have decided to restrict my services even though they told me it was their issue so my services wouldn’t be restricted! So now need to speak to collections! Thank you Build the ideal Virgin Media package for your unique needs. reg number. Accordingly, the Virgin Media network in Liverpool is currently down, causing disruption to some customers. Virgin Media has joined forces with Carers UK to find ways to use technology and innovation to address the loneliness that unpaid carers experience. Collection of kit. You also have not sent me any packaging to return the equipment. Home. Termination date 6 April. We recently sent you a new piece of equipment to replace the equipment you currently had and now vou have this connected to our network we need vou to return the old equipment back to us. I was sent a final bill which included an Early Disconnection. Virgin Media 3. ’s lowest prices for fibre optic broadband, TV and phone packages. Introduction. Virgin Media billing and payments help and support. From £ 38 a month. A quick call to VM customer service, who confirmed that generally VM dont send out technical staff, whether it be engineers, installers or technicians to pick up. Raise a written complaint, asking for them to refund the forty quid, and pay you £26. The engineer would not provide evidence that the equipment had been taken and said there would be no follow-up. The best way to cancel Virgin Media is over the phone. To return your equipment, simply click the link and follow the instructions. This is absolutely diabolical service. I then rescheduled pick up for 17th Feb (earliest date available) I then last week received a tx then an email staring that I haven't returned my equipment and would be charged £40 if it wasn't back in 9 days. Simply press 1 when you get through to the automated menu, and you'll be put through to. 42 minutes ago. Back in June 2014, I moved home to a location where VM was unable to provide service. Virgin Red has opened its doors on an exclusive, invitation-only basis – with groups of new members joining the new Virgin Red app over the course of several weeks. Final payment in Collections. £8p/m extra or included with Gig1 or Volt. You may choose to receive a paper bill instead. All customers need to do is contact Virgin Media to arrange the return. Broadband, TV and phone customers 150 free from your Virgin Media phone 0345 454 1111* from any other phone line Mobile customersRe: Returning equipment. If you’re on one of our 30 day rolling contracts, you’ll need to pay an additional one-off flexi fee of £45. In that case you'll end up with VM. I get no refund, no apology. I'm sick of waiting for these to be collected and they are gathering dust. All Virgin Media equipment, except the Stream product, require co-ax connection. Have already requested packaging to go to another address. Ilford. Restart your services. Virgin Media Collections Agent Reviews. Joined virgin almost two weeks ago due to talk talk services being terrible, anyway I still haven’t received my equipment from virgin, I don’t even have a message from yodel so no way of tracking it. Options. Struggling to pay. Bradford. <br>Carrying out quality audits on previous installs and also live audits on technicians, van audits, site audits , ladder. Options. Virgin Media line rental £19 a month required. Unfortunately, if you don’t return the VM Hub, TV 360, Horizon TV, Digital+ or Digital+ HD box, a charge of €150 may be added to your account. Breakroom Rating for Virgin Media Based on 126 ratings from their employees See all job reviews About Virgin Media. You'll be the person who collects our equipment from active or disconnected customers premises. Any help would be. I've emailed, applied online and requested via chat but not wanting a charge for something I'm trying to return without much successSearch Virgin jobs with virgin media. Find out more. Several spam calls in the space of a 24 hour period. If you cancel during your minimum term an early disconnection fee will apply. Raise a written complaint, asking for them to refund the forty quid, and pay you £26. 0 Kudos. Further exclusions & legal stuff apply. Actavo is Virgin Media Ireland’s exclusive partner for the installation and support of its high-speed Triple Play offering – broadband, cable TV and telephony since 2013, having partnered with Virgin Media since 2006. Virgin Media customers can return their equipment for free. No setup fee is available on all bundles, broadband & phone, and broadband only packages. Working hard to help connect the nation, shop our offers and order online. I have also been reminded each. QuickStart, set up and connections. 50: Based on taking the Big Kahuna Movies & Sports bundle. It has to be. It’s only available at addresses that have had Virgin Media services in the past, so we’ll check to make sure your property is Virgin Media-ready when you make your order. I can just manage the internet. Also when I followed the instructions and peeled off the original address. And Im being charged for equipment which I returned long ago. Virgin Media Gets Very Weak Customer Support Rating. Hub 3: up to £50 per unit. com ) to arrange an appointment for collection team to come round and pick it up. Registration is fast, simple and absolutely free so please join our community. I carefully collected my virgin media equipment and sent the package. Sutton, England. Imagine my surprise then when I today received an email from another debt collection. Mon-Sat 9am-5pm. 28 December 2011 at 1:11PM. I am moving home and signing up to Virgin Fibre. Worked with Harmonic NMX for HD/SD encoding & Simulcast/transcoding. If we can’t collect it, we’ll send you our free. If we do, we’ll either text or email you (from [email protected] to schiff content Accessibility Help . I'll pop you over a PM now so I can take some details and look into arranging a collection for youApply to Virgin Media jobs now hiring in Birmingham B11 on Indeed. We do have a dedicated team of doorstep collectors across the country who can call to collect our equipment. Payment to Virgin Media: If you pay by any other means than Direct Debit, you may be charged a payment handling fee, made payable to Virgin Media Payments Ltd. Just fill in the template below and post it as a comment, we'll let our team of engineers know so they can get things back to. Placed order for M1gig 12th August still not received modem. If you don't return it they have a right to charge you for it. If this does not work, or you've lost your remote control, you'll need to complete the remote control order. Chop and change TV, broadband and phone services to create the perfect deal for you. Just complete our disconnection form to make your. My elderly mum (80+) had Virgin Media install fibre phone last September, the setup didn't work for her so she had to get them to re-do it (at her cost!), now she has received a letter (01/03/2023) stating that as part of ongoing improvements for over 35,000 customers, we need to replace your. A €60 fee. Strangely, VM also doesn't know when the kit will be collected. Dear Virgin Media, I have recieved an email from [email protected] a month for 15Mbps), Essential broadband plus (£20 a month for 54Mbps), Essential broadband plus with Stream (an additional one. com, the worlds largest job site. Unless I'm missing something in order to do a collect plus returns I'd need a pre-paid label/returns pack to return the unit? ---. I have explained this to every agent and have never been able to get my number removed from the system. At Virgin Media we are working hard to ensure that equipment that's no longer useful gets disposed of correctly. I'll pop you over a PM now so I can take some details and look into arranging a collection for you Apply to Virgin Media jobs now hiring in Birmingham B11 on Indeed. 25000Function:Customer ContactClosing Date:22/03/2023Salary: £25,000You’ll be the person who…See this and similar jobs on LinkedIn. For service in Cantonese or Mandarin. 1 ACCEPTED SOLUTION. My son gave me authority to deal with this on his behalf. So far so simple. I am 86 years old housebound as a full time carer for my 83 year old disabled wife. . I have cancelled my package and I keep getting messages to ask for the equipment to be returned, I am out of the country but booked collection for Nov 22nd, now being threatened with a £40 fee - can someone from Virgin help. Virgin Media recycle kit usually comes with a letter. You can call us between 8am to 4:30pm Monday to Friday. With this in mind, I have gone ahead and sent you a private message to confirm a few details. If that's the case call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday and ask. Simply call 150 from a Virgin Media phone or 0345 454 1111* from any other phone. Options. Resolved “sms message received about winning money” Resolved “Credit limit” Resolved “Horrible cservices. If. Today I have received an email and a text message regarding the return of my equipment and. 0. D01 C9W8You will be asked to return any Virgin Media equipment, such as routers or set-top boxes, after you cancel your services. This depends on the equipment you want to recycle. Then enter your email address, and click on email me my new label and follow the instructions. Mobile Your Account. A free inside look at company reviews and salaries posted anonymously by employees. Breakroom Rating for Virgin Media Based on 122 ratings from their employees See all job reviews About Virgin Media. This promotion means you won’t pay the usual setup fee of £35. I have now received the returns pack with the silver terminator cap I’m supposed to put on the Virgin media wall socket. Full time People enjoy this job; Good employer; Good shift notice. Cons. Returns team were useless for us. I've received three emails, two texts and packaging and packaging to return my router and WiFi extender - but I'm still a Virgin Media - 4968548Scroll down and click on create new label. Step 2: Label your package. Hi. The legal stuff £0 Setup: included on broadband & phone packages, Big bundle, Big bundle + Pick(s), Bigger bundle, Bigger bundle + Movies, Bigger bundle + Sports, Bigger bundle + Sports & Movies (including Volt variants) and Ultimate Volt. Virgin Media employs 8,988 employees. Virgin Media equipment The Virgin Media kit is part of the service we provide, so they will ask you to return our equipment (including remote controls and power cables). Getting in touch. Virgin sent us packaging initially but then contacted us and told us that they had a team in the area so not to use the packaging/post option. They provide telephone, television and internet services. This promotion means you won’t pay the usual setup fee of £35. Final payment in Collections. The role will also include administrative and adhoc process activity dependant on Business requirements in meeting overall goals of the Collections team. on 31-01-2023 17:59. 1800 941 114. Start of main content: What. Posting some photos of the issue on here may help the VM forum team respond but someone will need to move your topic to another forum as the VM forum. Booking an engineer is easy with Virgin Media. No phone line. . We deliver over 140,000 home visits annually in the Republic of. Hi. You can order a pre-paid returned package through our website to send the equipment back yourself through our many Collect Plus drop of points. Options. You can contact our collector directly on 01. Learn how to book engineers, reschedule appointments, or cancel appointments with Virgin Media. On the 4 August I gave some old virgin media equipment to an engineer that called at my property after a promised collection by Virgin media was never upheld. Discount worth up to £352. Report this profile Report Report. Hi everyone, I’ve been receiving calls from either +44 20 7059 4000 or +44 800 408 9340 on a daily basis and reportedly coming from Virgin - 5232252. While I was at Fujitsu I was employed as a quality coach, duties include coaching and guiding install technicians and team managers within all aspects both technical and practical of a residential installation on the Virgin media contract. Hello. Our VAT number is 591819014. Customers of Virgin Media. Find out more about Stream and how to get it here, or call 0345 454 1111 or 150 from a Virgin Media phone. Virgin Media phone numbers. Apply for the Job in Equipment Collections Representative at Bradford, . If you have lost or damaged your VM Hub, Horizon TV, Digital+ or Digital+ HD box you can speak to a member of our customer care team and arrange for a replacement. Telling me I need to return my Hub to avoid having a £40 charge on my account. Options. Should the issue remain unresolved then consider emailing Virgin Media's Data Protection Officer ([email protected] November 2020. Don’t. We’ll do our best to resolve your complaint on the call, but sometimes we’ll need to look into things in more detail and reaching a resolution may take longer. Make a payment using our dedicated automated payment service on 0800 064 3777 *. It's an outstanding balance and will just go through the collections process.